Our Commitment to Responsible Gaming
bijali believes that entertainment is meaningful only when it is enjoyed in a controlled and informed way. On this page you will find guidance on setting personal limits, recognising warning signs, and finding support when needed.
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Core Principles of Safe Play
Online betting and casino gaming is an entertainment activity — but when it goes out of control, it can have a serious impact on personal and family life. bijali always wants every player to play consciously, voluntarily, and within set limits. This is not just a rule; it is part of our core sense of responsibility.
To register on bijali and take part in any bet or game, you must be at least 21 years old. This age limit is strictly enforced and confirmed through the identity verification process. This requirement is described in detail in our Terms and Conditions.
bijali believes that setting your own limits before playing is the first step for a responsible player. Set a budget for each session and do not go beyond it. Increasing your bets out of anger or frustration after a loss is never the right move. If you keep losing in a session, take a break — trying to recover losses by playing more usually makes the situation worse.
If you have any questions or difficulty using any of the tools, visit our Frequently Asked Questions (FAQ) page — many common questions are answered there.
Personal Limits and Control Tools
bijali offers several tools to help you stay in control while playing. Contact our 24/7 live chat at any time to activate these features.
Deposit limit
Set your own limit on how much you can deposit per day, per week, or per month. Once set, the limit takes effect immediately, and a waiting period applies before it can be increased.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically prompt you to take a break. This helps build the habit of taking regular breaks.
Temporary Break
You can temporarily suspend your account for a few days or weeks. During this time you will not be able to log in or place any bets — this can be effective for regaining mental balance.
Self-Exclusion
If you feel the situation is becoming serious, activate a long-term self-exclusion. During this period your account will be completely inactive and no promotional messages will be sent to you.
Gaming History
Your full betting and gaming history is available from your account. Review your spending patterns, and if you notice amounts increasing, reset your limits.
Direct Support
For any question or concern, bijali's 24/7 live chat support team is ready to assist in both Bangla and English. You can also contact us by email — anonymous enquiries are accepted.
Recognising the Warning Signs
Gambling addiction develops gradually and is often difficult to notice in yourself. If any of the following apply to your life, take it seriously.
Returning repeatedly and betting more to try to "win back" money you have lost.
Hiding your gambling from family or friends, or lying about it.
Being unable to stop even after spending more than your set limit.
Feeling restless, irritable, or unable to concentrate when you are not playing.
Spending more time gambling while neglecting work, family, or social responsibilities.
Betting with borrowed money or money set aside for essential expenses.
Trying repeatedly to control or stop your playing time or amounts, but failing each time.
If these signs appear, it is not a sign of weakness — it is a sign of awareness. Seeking help can be the most courageous decision you make.
Ask Yourself
Answer the questions below honestly. If more than one answer is "yes", contact bijali support or seek professional advice.
Self-Assessment Questionnaire
Where to Find Support
bijali Live Chat
bijali's support team is available 24 hours a day, 7 days a week in both Bangla and English. For self-exclusion, deposit limits, or any concern, send a message directly via live chat — anonymous contact is also available.
Email Support
You can also contact bijali support by email. If you write "Responsible Gaming" as the subject, the relevant team will respond on a priority basis.
[email protected]
Family and Counselling Services
Talking openly with family is often the greatest help. You can also contact a professional mental health counsellor — a number of organisations in Bangladesh offer free counselling for gambling addiction and other behavioural issues.
If the situation feels serious, seek professional help without delay. Addiction is a treatable condition, and recovery is possible with the right help at the right time. bijali always wants you to be well — beyond the game too.
You can learn more about bijali's values and commitment to responsibility in our About Us page.
bijali's Commitment
bijali is not just an entertainment platform — it is committed to the mental wellbeing of its users. See our specific commitments below.
Age verification: Age is confirmed during registration and through the identity verification process. No services are provided to anyone under 21.
No pressure: bijali never pressures any player to bet more or increase their deposit. Your limits are your own.
Privacy protection: All communication relating to responsible gaming is kept completely confidential. Your information is protected in accordance with our Privacy Policy.
Self-exclusion support: When a self-exclusion request is made, bijali activates it immediately and sends no promotional communications for the duration of the exclusion.
Monitoring unusual behaviour: If an unusual spending pattern is detected on an account, the bijali support team may proactively reach out.
Round-the-clock support: Immediate assistance for any concern is available via 24/7 live chat and email support — in both Bangla and English.
Practical Tips for Safe Play
Playing responsibly means more than setting limits — it is a mindset that should be reflected in every session. Building the habits below will keep gambling an entertainment activity.
- Set a specific budget before you play, and stop for the day once that amount is gone.
- Decide before you bet — pick an amount you would be satisfied winning, and walk away when you reach it.
- Do not play under the influence of alcohol or drugs, or when you are very tired or emotionally distressed.
- Avoid thinking of gambling as a source of income or a way to solve financial problems.
- Take at least a few minutes' break every hour — get up, drink some water, breathe.
- Regularly set aside time for family, friends, and hobbies outside of gambling.
- Read the terms and conditions carefully before making any decision about a bonus or offer.
Remember, the outcome of every game is completely random and previous wins or losses have no effect on the next result. There is no such thing as a "guaranteed strategy" or a "sure-win method".