bijali's Privacy Policy

Welcome to bijali. This Privacy Policy document sets out our commitments and responsibilities regarding the personal information of users of the bijali platform. When you register on bijali, play games, or use any of our services, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form the overall framework governing your account and use of our services.

1 Scope of Information Collection

bijali collects various types of personal information to operate its services without interruption. The categories of information collected are listed below:

1.1 Registration and Identity Information

The information you provide when creating an account includes your full name, date of birth, mobile number, email address, and, where applicable, details from identity verification documents. The purpose of collecting this information is to verify your identity and maintain account security.

1.2 Financial Transaction Information

To process deposits and withdrawals, payment method details — such as your bKash, Nagad, or Rocket number — are stored in a limited capacity. Full account numbers or PIN codes are never collected or stored. Transaction history is kept in encrypted form within the account.

1.3 Usage and Technical Information

Certain technical information is automatically collected during your activity on the platform. This includes IP address, browser type and version, device identification number, operating system, and data on how long you spent in each section of the platform. This information is used to improve site performance and to detect unusual activity.

1.4 Cookies and Tracking

bijali uses cookies that improve your browsing experience and help save login information. You can disable cookies from your browser settings at any time, though this may affect the functionality of some services.

2 Purpose of Information Use

Collected information is used only for the following purposes, and any use beyond these is prohibited:

• For account registration, verification, and management
• For processing deposits, withdrawals, and other financial transactions
• For preventing fraud, money laundering, and unlawful activity
• For customer service, providing support, and resolving complaints
• For technical improvement of the platform and fixing errors
• For meeting legal obligations and responding to requests from regulatory bodies
• For sending bonuses, promotions, and personalised offers (subject to your consent)

3 Information Sharing and Third Parties

bijali never sells your personal information to third parties for commercial purposes. Information may be shared in a limited way only in the following cases:

3.1 Service Provider Partners

Trusted third-party services are used for payment processing, identity verification, and managing technical infrastructure. These partners have privacy agreements in place and may only use the information for the specified purpose.

3.2 Legal Requirements

Providing information in response to a court order, government directive, or a lawful request from an investigating authority is part of our legal obligations. In such cases, bijali will comply with applicable law.

3.3 Business Restructuring

If any merger or restructuring occurs in bijali's business operations, user information may be transferred to the new entity. Users will be notified in advance of such changes to the extent reasonably possible.

4 Information Security Management

bijali follows industry-standard technical and administrative measures to protect user information:

• SSL (Secure Socket Layer) encryption is used for all data transfers
• Sensitive data stored on servers is kept in encrypted format
• A two-step verification method (OTP) is in place to control access to accounts
• An automatic alert system activates when unusual login or transaction activity is detected
• The number of staff who can access data is kept to a minimum and they receive regular training
• Potential security risks are assessed and addressed on a regular basis

Nevertheless, no internet-based system can guarantee 100% security. Therefore, keeping your account password confidential and promptly reporting any suspicious activity to bijali is your responsibility.

5 Data Retention Period

bijali stores personal information only for as long as necessary. In general, relevant information is retained while the account is active. Even after an account is closed, certain information may be kept for a set period due to legal requirements or the possible need to resolve disputes. Any information beyond this is securely deleted.

6 User Rights

Every registered user at bijali holds the following rights regarding their personal information:

6.1 Right to Access Information

You may ask bijali at any time to let you know what information about you has been collected and stored. We are obliged to respond to such requests within a set timeframe.

6.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request a correction. This can be done directly through account settings or via the support team.

6.3 Right to Delete Information

Upon requesting account closure, all information except that which is legally required will be securely deleted. The Responsible Gaming section describes in detail the process for voluntary breaks or account closure.

6.4 Right to Object to Processing

You may object at any time to the use of your information for marketing or promotional communications. In that case, you will no longer be sent promotional messages, though important service-related communications will continue.

7 Protection of Minors

All services at bijali are exclusively for adults. Persons under the age of 21+ are not permitted to open an account or use any services. bijali does not knowingly collect any information from minors. If it comes to our attention that a minor has registered, that account will be closed immediately and the associated information will be deleted.

8 International Data Transfers

bijali's server infrastructure may be spread across multiple countries. When your information is processed or stored, it may be transferred outside your own country. However, the standards of this privacy policy are maintained in any such transfer and the security of the information is ensured.

9 Policy Changes

bijali reserves the right to amend this privacy policy from time to time as needed. In the case of any significant change, registered users will be notified by email or through the platform. Continued use of the platform after a change will be considered acceptance of the new policy. For general queries, answers to various questions can be found in our FAQ section.

10 Contact and Complaints

For any questions, objections, or requests to delete information related to this privacy policy, please contact our support team. bijali's support team provides service in Bengali and English, 24 hours a day, 7 days a week, via live chat and email.